Legal
Returns & Refunds
Last updated: October 16, 2026
1. Custom-made products
Each album is printed specifically for you from your own photos. Because of this, we cannot accept returns for a simple change of mind once an order has been placed.
2. Damaged or defective albums
If your album arrives damaged, or if there's a genuine printing defect, email us at orders@everbook-album.com within 14 days of delivery with photos of the issue. We'll review it and arrange a reprint or a refund as appropriate.
3. How to reach us
Email us at orders@everbook-album.com, or use our Contact page, with your order number and a description (and photos, if relevant) of the problem.